Shipping policy
Shipping from South Korea
Buy All Korea (JTORY) ships products directly from South Korea. Please select your delivery country before shopping to see the prices available for your destination.
Shipping destinations
We currently ship to the following 35 countries and regions:
- North America: United States and Canada.
- Asia: China, Hong Kong SAR, Macao SAR, Taiwan, Japan, Singapore, Indonesia, Malaysia, Philippines, Thailand and Vietnam.
- Europe: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Norway, Poland, Sweden, Switzerland and United Kingdom.
- Oceania: Australia and New Zealand.
- Other destinations: Chile, Mexico, Peru, India, Saudi Arabia, United Arab Emirates and Türkiye.
Shipping availability may vary by product and postal service restrictions. The delivery countries and shipping options available at checkout determine whether we can accept your order for a particular address.
Shipping charges and prices
We offer free standard shipping to supported destinations, with no minimum order value. Standard shipping costs are included in our destination-specific product prices. Please check your selected country and final order total before placing your order.
Order preparation and delivery time
Orders are prepared after payment is confirmed. Preparation time may vary depending on product availability. If we identify a stock issue or a significant preparation delay, we will contact you using the details provided with your order.
Our usual estimated delivery time is 7–14 business days after shipment, excluding order preparation time. This is an estimate, not a guaranteed delivery date. Delivery may take longer depending on the destination, customs clearance, local postal services, public holidays and other transport disruptions.
Shipping method, tracking and separate parcels
Orders are generally sent by Korea Post K-Packet or another suitable tracked service, depending on the destination and parcel requirements. Tracking information will be provided after shipment. Tracking updates may take time to appear while parcels move between postal networks.
Orders may be shipped in more than one parcel to meet postal weight limits or other shipping requirements. For K-Packet shipments, orders exceeding the 2 kg parcel limit may be divided into separate parcels. Parcels may arrive on different dates, and tracking details will be provided for each parcel. No additional standard shipping charge applies when we split your order.
Customs, duties and import requirements
Free shipping refers to transportation charges. It does not by itself mean that import duties, taxes or customs handling fees are included. Any amounts collected at checkout will be shown in your order total. If the destination authorities or carrier assess import charges that were not collected at checkout, the recipient may be required to pay them before delivery.
Some products may be subject to destination-specific import restrictions or documentation requirements. Please contact us before ordering if you are unsure whether a product can be delivered to your country.
Address changes and delivery problems
Please provide a complete and accurate delivery address, postal code and contact number. If you need to correct your address, contact us as soon as possible. We cannot guarantee an address change after the parcel has been shipped.
If your tracking has not updated for an extended period, your parcel is delayed, or your order arrives damaged or with missing items, please email us with your order number and relevant details. For damage or missing items, please include photos of the parcel, packaging and contents so we can investigate and assist you. Returns and refunds are handled under our Refund Policy.
Contact us
For shipping questions, contact kisses2003@naver.com. Please include your order number if you have already placed an order.